What is Geo-RMS
GEO-RMS is a location based request management system aimed at increasing engagement between businesses and their customers. With a custom and easy to use mobile application, customers are able to submit requests of questions, concerns, or pictures of possible damaged products directly to your call center or central department. GEO-RMS provides delivered tools that automate notifications to your customers as a request is being resolved and provides crucial management functionality and statistics to your department to improve the turnaround time on requests.
How It Works
Initiate
Using their mobile device, your customers will have the ability to snap a picture, write a description, and submit request to the appropriate department with ease.
Communicate
Both your customer and staff will be seamlessly updated on the request progress through automated push updates or email notifications.
Resolve
Quick turnaround and communication is key in customer relationships. You can rest assured that your customer will always be satisfied to be notified that their request has been resolved.
Include Your Customers In the Conversation
GEO-RMS empowers your customers to contact you easily via their mobile device while increasing the tools for your customer care team to communicate, manage, and solve requests among your organization.
Customer Engagement
Connect with your customers through your custom app or web platform. Empower them to communicate all details in one place.
Workflow & Communcation
Keep track of every detail all in one easy to use web platform. Notifications on request submission, status update, comments, and closure are all seamlessly integrated into Geo-RMS.
Data-Driven Decisions
Delivered statistics provide insights to management on request turnaround, opened and closed requests, and other useful statistics to make better informed decisions throughout your organization.